Last updated: April 23, 2026

Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the Kora website, applications, APIs, and related services (collectively, the “Services”) provided by Kora (“Kora”, “we”, “us”). By creating an account or using the Services, you agree to these Terms.

1. The Services

Kora provides a hosted booking and operations platform that businesses (“Operators”) use to sell bookable time, capacity, or services to their customers (“Guests”) under the Operator's own brand. Kora is a software provider; we are not a party to the underlying booking, rental, or service contract between an Operator and a Guest.

2. Eligibility and accounts

You must be at least 18 years old and able to enter into a binding contract to use the Services. You agree to provide accurate registration information, keep it up to date, and keep your credentials confidential. You are responsible for all activity under your account.

3. Operator and Guest roles

  • Operators are responsible for their listings, prices, availability, taxes, refund and cancellation rules, guest communications, regulatory compliance (including licensing, insurance, accessibility, and consumer-protection requirements), and the goods or services they deliver.
  • Guests contract directly with the Operator. Booking-specific terms (including refund, cancellation, security deposits, damage, age limits, and house rules) are set by the Operator and presented at checkout.
  • Kora provides the software that powers checkout, scheduling, payment integration, and communications. We do not own, sell, rent, or insure any property, vehicle, experience, or service offered by Operators.

4. Fees and billing

Operators pay Kora subscription fees for access to the Services on the Kora platform Stripe Billing account. Plan tiers, included usage, and add-ons (including the AI Voice Agent) are described on our pricing page and in-product. Fees are charged in advance, are non-refundable except where required by law or expressly stated, and recur until cancelled. You authorize Kora and our payment processor to charge your stored payment method for amounts due. Taxes are added where applicable.

A platform/booking fee may also be charged at checkout. By default this fee is paid by the Guest as part of the order total; Operators may have configuration options where supported. The fee is disclosed before payment.

5. Payment processing (Stripe)

Kora uses Stripeto process payments and payouts. Operator subscription billing runs on Kora's Stripe account; Guest-to-Operator payments are processed on the Operator's connected Stripe account through Stripe Connect. By using the Services to accept payments, Operators agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Stripe may require identity verification, additional information, or hold funds in accordance with its terms and applicable law.

6. Refunds and cancellations

Refund, modification, and cancellation rules for a booking are set and administered by the Operator and presented to the Guest at checkout. Kora facilitates refunds through Stripe at the Operator's direction. Disputes about a booking should be raised first with the Operator; Kora is not responsible for the underlying booked goods or services.

7. Acceptable use

You agree not to use the Services to:

  • violate any law, regulation, or third-party right;
  • list or sell anything prohibited by Stripe's restricted businesses list or applicable law;
  • engage in fraud, money laundering, or deceptive practices;
  • infringe intellectual property, publicity, or privacy rights;
  • upload malware, attempt to gain unauthorized access, or interfere with the Services;
  • scrape, resell, or misuse the Services or data accessed through them;
  • send unsolicited or unlawful communications;
  • misrepresent your identity, business, or affiliation.

8. Operator content

Operators retain ownership of the content they upload (listings, photos, brand assets, schedules, Guest records, etc.). Operators grant Kora a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, display, and transmit that content solely as needed to operate, secure, and improve the Services.

9. Kora intellectual property

The Services, including all software, designs, logos, and documentation, are the property of Kora or our licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms.

10. Third-party services

The Services integrate with third parties (including Stripe, Resend, Twilio, Vercel, Railway, and others listed on our sub-processors page). Your use of those services is subject to their own terms and privacy policies, and Kora is not responsible for their performance.

11. Suspension and termination

We may suspend or terminate your account or access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms, created risk or legal exposure for Kora, our users, or third parties, or failed to pay amounts due. You may cancel your subscription at any time through the billing portal; cancellation takes effect at the end of the current billing period unless otherwise required by law.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KORA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KORA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KORA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES. KORA'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO KORA FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

14. Indemnification

You agree to defend, indemnify, and hold harmless Kora and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, your content, your violation of these Terms, or your violation of any law or third-party right.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute that is not subject to arbitration or required to be heard elsewhere by law. Nothing in these Terms limits any non-waivable rights you may have under your local consumer-protection laws.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. If changes are material, we will provide additional notice (such as in-product or by email). Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms? Please use the contact link in the footer.

See also our Privacy Policy and sub-processors.