Booking automations
Keep guests informed without extra work
Kora handles the booking messages your team would otherwise send by hand. Confirmations, reminders, waitlist updates, and review requests run in the background after key booking events.
Automations follow booking status, so routine messages go out at the right time.
Manual load
The problem with manual follow-up
Routine confirmations and reminders steal hours—yet inconsistent outreach frustrates guests just as much as operators.
Copied confirmations
Staff paste the same details hundreds of times instead of relying on structured booking events.
Missed reminders
Without automation, last-minute confusion spikes—and shows start late or rentals idle on the dock.
Forgotten review asks
Happy visits evaporate before they become proof—hurting conversion for the next guest.
Manual waitlists
Operators track openings with spreadsheets while eligible guests wait without timely outreach.
Lifecycle
How Kora automations work
Routine booking communication fires after checkout, confirmation, arrival windows, completion, and capacity changes—without slowing operators down.
When checkout completes, confirmation details send automatically—clients know what to expect without a manual DM.
Email or SMS reminders trigger after confirmation so arrival details arrive before nerves spike.
Requests launch after completion—not mid-service—keeping reputation tied to real outcomes.
When capacity opens, eligible waitlisted guests move forward without operators micromanaging lists.
Operations
Why it matters operationally
Automation trims repetitive inbox work while keeping guests oriented—exactly where operators reclaim hours.
Routine booking communication moves off sticky notes—staff stay focused on clients on-site.
Expectations arrive via scheduled reminders rather than frantic phone tags before closing time.
Automated prompts align with completion—better odds for thoughtful responses without awkward guessing.
Waitlist promotions refill gaps quickly instead of relying on shout-outs across channels.
Trust
Lifecycle timing and control
Automation respects booking outcomes—operators stay in charge of decisions such as cancellations or reassignments even while routine communications run automatically.
Sent when
Review requests trigger after completions; reminders schedule once bookings confirm successfully.
Not sent when
Cancelled or no-show bookings do not receive praise prompts meant for satisfied visits.
Aligned messages
Guests receive lifecycle emails or SMS grounded in booking status—not generic blasts divorced from facts.
Operators decide policy
Automation carries communications—not judgment calls about refunds, disputes, or staffing pivots.
Tie review outreach to completions with automated review requests after completed bookings.
Explore
Related booking features
Automations amplify booking capture, profiles, reputation, and payments across your stack. See automation pricing.
Checkout completion kicks off confirmations—guest experience stays cohesive end-to-end.
Learn more →Automated threads attach to guest timelines—operators answer questions with context intact.
Learn more →Completed visits unlock prompts—protecting goodwill without chasing strangers mid-issue.
Learn more →Checkout success events queue confirmations—Stripe-powered flow keeps revenue aligned with messaging.
Learn more →Examples
Automations by industry
Stylists receive booked clients who already saw arrival buffers and service totals via SMS or email.
Massage therapists greet relaxed guests—prep instructions landed automatically hours ahead.
Waitlisted seats promote instantly when cancellations hit—boats and guides stay utilized.
Replace routine booking chores with lifecycle automation
Confirmations, reminders, waitlists, and review prompts scale with bookings—not headcount.