Client management
Turn bookings into repeat customers
Kora helps operators keep client context after each booking, not hand it back to a marketplace. Guest profiles, booking history, portal access, and communication records give your team a clearer way to serve people again.
Keep customer context tied to your business, not a marketplace profile.
Fragmentation
The problem with losing customer context
Marketplaces keep the profile. Inboxes bury receipts. Without one guest record, repeat revenue stays harder than it should be.
Marketplace-owned profiles
Guests live inside someone else's directory—you lose continuity when they book direct next time.
Scattered messages
Confirmations and replies hide across threads—staff restart from zero each visit.
Unknown repeat visitors
Without booking history, teams cannot recognize loyalty or personalize service confidently.
With Kora
Profiles, bookings, portal links, and communications roll up under your organization—not a rented audience list.
Capabilities
How Kora client management works
Guest profiles anchor history, portal access, and booking messages—so returning clients feel recognized, not anonymous.
Keep client details where you can use them
Each guest record belongs to your business, not a marketplace profile. Kora keeps the details needed for booking, communication, and follow-up tied to your operation.
Know what each client booked before
Staff see previous bookings—from spa appointments to rentals—so returning clients start from context, not scratch.
Let guests manage bookings without accounts
Secure magic-link portal access replaces passwords while guests review details or eligible changes.
Keep booking messages connected
Confirmations and reminders stay tied to records instead of disappearing into individual inboxes.
Operations
Why it matters operationally
Recognition reduces repeated questions, speeds service, and opens smarter paths back to the next booking.
Front desk and providers greet repeat visitors with continuity—not awkward rediscovery.
Past bookings explain preferences and constraints without hunting across tools.
Magic links reduce inbound noise while keeping eligible actions transparent for guests.
Direct booking data fuels loyalty—you keep demand signals inside your business.
Explore
Related booking features
Client context connects to acquisition, messaging, proof, and payments across the lifecycle. See pricing for client management.
Guest intake flows feed profiles automatically instead of retyping spreadsheets.
Learn more →Confirmation and reminder threads stay aligned with booking status—visible on the guest record.
Learn more →Lifecycle follow-up asks guests for proof after successful visits—not scattered manual reminders.
Learn more →Receipts and prepaid totals stay tied to each booking record your staff references daily.
Learn more →Examples
Client management across industries
Stylists see past services and timing preferences before the chair spins around.
Providers reference treatment notes from earlier visits without digging through SMS threads.
Returning adventurers keep waiver and pickup details adjacent to prior bookings.
Own customer relationships after every booking
Profiles, portal links, and communications belong to your brand—not rented marketplace audiences.